We make sure that all items are quality checked but very occasionally there may be a fault we didn't find.

Should you receive an item that you are not happy with, please contact us at within 5 working days. You will be responsible for paying for any shipping costs for returning your item

Our return address:

20 Arundel Street
Western Cape
South Africa

Once we receive the returned item we will be in touch with you.

If you find your pieces has a manufacturing fault NOOR will gladly repair, exchange or refund the original piece in accordance with the following process:
  • Should you receive an item that you're not happy with, please contact us at within 5 working days.
  • a photograph of the item with a description of the fault
  • a "proof of purchase", being either the email confirmation or invoice from NOOR.
  • NOOR will respond with confirmation of the address to post your item.
  • Items must be sent via a trackable courier service, we recommend Aramex.
  • NOOR cannot be held responsible for goods that may be lost or damaged during return shipping so please ensure all items being returned must be securely packaged with protective wrapping and clearly addressed. Any items not thoroughly packaged to avoid damage during transit will not be accepted, so please take care when posting
  • For International returns you must mark on the postal company's consignment  'Returned Goods' to ensure that the items do not attract possible customs duties and taxes once again.
  • The item will be assessed upon return for fault.
  • NOOR will then repair, replace, refund or in circumstances offer an exchange if the item cannot be repaired or replaced. 
  • Replacements are only possible if the item is available. 
  • If an exchange is offered and the price of the item differs from the original amount then NOOR will refund the difference or request payment prior to sending the new item.
  • We will however need you to return the item to us before we can arrange for a credit note. Once we receive the item, we'll email you your credit note. This credit note will however not include your original shipping cost.
  • Refunds will be made to clients bank account. The refund will be processed as soon as the items have been received by NOOR  however, please allow up to 5 days from the day you return the item for your account to be credited.
  • Please note, engraved items are non-returnable / non-refundable unless faulty.

– Custom-made jewellery
– Earrings (for hygiene reasons)
– Any products bought on sale

Unfortunately NOOR will not take responsibility for broken chains. Chains, by nature, are extremely delicate and need to be handled with great care by the wearer.